Contact information

Contact Us

We are a small team and we read every message ourselves.

Send us a message on our Contact page. We reply to the email address you enter there.
Already ordered? You can also reply to your order confirmation email.
Store: HONK GLOW. Pride Glow and Fur Mama Glow are HONK GLOW collections, sold and shipped by HONK GLOW.

These are the only channels we monitor for order support. Messages sent through social media may not be seen.

We reply to every message within 24 hours, seven days a week.
If you have not heard from us, check your spam folder before writing again. Our reply sometimes lands there on the first message.

You will get a faster answer if your first message includes:

Your order number, which is in your order confirmation email.
The email address you used at checkout, if it is different from the one you enter on the form.
If your panel arrived damaged or faulty, tell us in your message. We will reply and ask for a photo or a short video.

Setting it up. The app, the charger, the remote or the tape: tell us where you are stuck and we will walk you through it.
Where is my order. We will pull the tracking and chase the carrier for you.
Will it arrive in time. A trip, an event or a gift: ask before you order and we will tell you honestly.
Change my address. Yes if the order has not been dispatched. Send the order number and the correct address.
Cancel my order. Yes if it has not been dispatched, refunded in full, no cancellation fee.
Return or refund. See our Refund Policy, then message us to start it. Do not send anything back before we confirm the return address in writing.
A question before you buy. Ask. We would rather answer it than have you order the wrong thing.

Send us a message on our Contact page and say so in the first line. We will get it to the right person.